The Backyard Bomb Squad
Pet Waste Removal Service

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Policies & Procedures
Bad Weather
I
n the event of bad weather including snow & heavy rain, your service date will either be rescheduled within 72 hours or will be skipped for the week and picked up on your next normal service day. If your service date is missed due to the above scenario, you will still be charged for that week. Why? Because of disposal fees and labor for 2 weeks worth of waste. Your dogs don't stop using the yard just because we have to skip a week due to weather.

Billing

All accounts are billed monthly.  Monthly invoices are for services rendered from the first of the month through your last service day of that month.  For example, if your service day falls on Wednesday you will be billed the last Wednesday of the month.  Billing will reflect the total number of scoops provided during that month. Please note that some months have 5 weeks.

Cancellation Policy
All cancellations require a 24 hour advanced notice or the regular scoop fee will still be charged.  If cancellation is due to vacation or yard work, please provide us with the date you would like service to stop as well as with the date you would like service to resume.  If you would like to cancel service indefinitely, simply provide us with your last scoop date and your final invoice will be e-mailed once your last service is provided.

Change in account or billing information
I
n order to best serve you, please provide us with all changes in your account and billing information.  This includes mailing address, service address, contact phone numbers, number of dogs in your household and any future dates you will not need service.


Holiday Service

  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

If your normal service day happens to fall on one of these holidays, your service day will be adjusted to either the day before or the day after normal service.

Late Payments

There is a $10 fee for late payments.  Once your account has reached 30 days past due, you will have 10 days to remit payment before service is temporarily suspended.  If your account becomes 45 days past due, service will be canceled and your account will be sent to a collections agency.

Locked Gates
If you lock the gate to your back yard, the gate must be unlocked on your service day or a key or combo code must be provided to The Backyard Bomb Squad.  If we are unable to service your yard due to a locked gate, you will still be charged for the visit

Moving
If you are moving, please contact us ASAP with your new information.  We will need your new address, last date of service at your old address and start up date at the new home.  We will also need any details on the new yard including service instructions, back yard entry, gate locks or changes with dog arrangements.

Pricing
Pricing is simply based on the number of dogs in your household or in your care at time of service. If you are dog sitting for 1 week or longer, you must include those dogs in your billing for those service dates.

Referrals
Receive 2 scoops free when you refer a friend.

Returned Checks
There is a $25 fee for all returned checks.

Vacations

P
lease call to suspend service if you will be gone for 1 week or longer and your dogs will not be staying on the premises while you are away.  You will not be billed for skipped visits.  24 hour advanced  notice is require
d, but we prefer at least one week's notice for courtesy
and to ensure suspended service.

Vicious Dogs
The Backyard Bomb Squad reserves the right to request that your dogs be put inside on your service day if they feel threatened in any way by your dogs.  Vicious or threatening dogs in the back yard are not acceptable.  The Backyard Bomb Squad reserves the right to refuse service if they feel threatened at any time.  If we are unable to service your yard due to your dogs, you will still be charged for that days visit.  If the problem persists, The Backyard Bomb Squad also reserves the right to cancel service.


Contact Us @
719-572-9922 OR
backyardbombsquad@gmail.com

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